Managing the Quality

It is self-evident that experience gained through life, education and work should play a central role in learning; this, constructivist, perspective on learning is called experiential learning. The most widespread theory of learning from experience is associated with David Kolb (1984), who developed ideas from earlier models of experiential learning; the Kolb model appears most frequently in the literature. An appreciation of experiential learning is a necessary underpinning to many of the different types of teaching and learning activity discussed elsewhere in his book, including work-based (or placement) learning, action learning, teaching laboratory work and reflective practice. 

The concept of work-based learning can be approached from different perspectives (Fenwick, 2008). Nisbet et al. (2013) define work based learning as informal learning that occurs inside the work community in the interaction between employees. Work-based learning requires participation in work processes, collaborating with colleagues, taking challenging tasks and working with customers. Thus, learning occurs as a by-product of working (Eraut, 2007).

Center #067890 works alongside additional IQA and  QCM managers for External monitoring activities, the Internal Quality Assurer is required to have the following information readily available for C&G EQA visitation via the CA1/2.

  • Centre File containing all documents
  • Numbers of currently registered learners per qualification/unit
  • Internal Quality Assurer and Assessor details – CVs, up to date CPD records and current Assessor caseloads
  • Copies of relevant staff certificates
  • Assessment records and plans
  • Internal Quality Assurance sampling strategy
  • Internal Quality Assurance records including feedback to Assessors, Assessor observations and learner interviews
  • Learner evidence records and documentary evidence
  • Records of claims for certification

Full team meetings, with Assessors/IQA/QCM/BA  discuss and implement strategies for the continuing service delivery model.

The Internal Quality Assurer, through standardisation meetings is responsible for ensuring that all action points raised through C&G monitoring activities are addressed within the specified timescale(s).